Converus Global Privacy Policy

Last Modified: November 6, 2018

Converus, Inc. (“Converus,” “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this Global Privacy Policy (“Privacy Policy”). This Privacy Policy describes the types of information we may collect from you when you visit www.converus.com, www.converus.es, www.converus.net, www.converus.com.br, and other websites owned or controlled by Converus. In this Privacy Policy, we call these websites, individually or together, the “Site” for short. This Privacy Policy also describes how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information.

This Privacy Policy applies to the Site. It does not necessarily apply to information collected by us offline or through use of our products and services. Please see the “Other Collection, Use, and Disclosure of Information” section below for details.

Please read this Privacy Policy carefully. By using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not use the Site.

Types of Information We Collect
We may collect personal information from you, meaning information about you that can uniquely identify you, such as your name and email address, if you choose to provide us with such information. We may also collect information about you that does not uniquely identify you if you choose to provide us with such information. We collect such information in various ways, including if you request information from us by filling in a form on the Site.

In addition, when you visit the Site, we may collect certain information by automated means, such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. The information we may collect by automated means may include, but is not limited to, the following:

information about the devices you use to access the Internet (such as the IP address and the type of the device, its operating system type and web browser);
dates, times and duration of visits to the Site (including whether you are a repeat or first-time visitor); and
information on actions taken on the Site (such as page views and site navigation patterns).
Please see the Converus Cookie Policy for more information on how the foregoing information may be collected and used, and how to control or disable cookies.

We do not collect personal information from you automatically, but we may tie information collected by automated means to personal information that you provide to us.
Please note that we do not collect personal information about your online activities over time and across third-party websites or online services.

How We Use the Information We Collect
We may use the information we obtain about you to:

provide products or services you request;
understand your needs and interests and tailor the Site and our products and services accordingly;
respond to your questions and comments and provide customer support;communicate with you about our products and services and our offers, events, and promotions;
operate, evaluate, and improve our business and the products and services we offer;
enforce our Terms of Use and other agreements; and
comply with applicable legal requirements and industry standards.
In addition to the uses described above, we may use the information collected through cookies to identify and authenticate visitors. We may also combine the information we collect with publicly available information. We may use that combined information to communicate with you about our products and services that may be of interest to you, for other promotional purposes, and for other purposes described in this Privacy Policy.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Information We Share
We may disclose aggregated information about our users without restriction. However, we do not share your personal information with third parties except as described in this Privacy Policy.
We may disclose your personal information to our subsidiaries and affiliates, or to contractors, service providers, and other third parties we use to support our business. Such third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. We may also disclose your personal information to: (i) comply with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) enforce or apply our Terms of Use and other agreements; and/or (iii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Converus, our customers, or others.

We also reserve the right to disclose your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.

Your Choices
We offer you the following choices about what information we collect from you and how we communicate with you:

Cookies.  Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please see the Converus Cookie Policy for more information on how to control or disable cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the Site’s features.

Promotional Offers and Marketing Emails.  If you do not wish to have your personal information used by Converus to promote our products or services, you can opt-out by checking the relevant box located on the form on which we collect your data. If we have sent you a marketing email, you may choose not to receive additional marketing email communications from us by clicking on the “unsubscribe” link at the bottom of our marketing emails.

Information Provided by Our Business Customers.  If your current or potential employer or another Converus business customer provides your personal information to us, you may have certain choices with respect to our use or disclosure of such information. Please contact the relevant Converus business customer to learn about and exercise your choices.

Accessing and Correcting Your Information
You may send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. Subject to applicable law (such as the General Data Protection Regulation (EU) 2016/679), you may have certain additional rights to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have your personal information blocked or deleted, as appropriate.

Children Under the Age of 13
The Site is not directed to, and Converus does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at [email protected]

Security
Converus has reasonable security measures in place in an effort to protect your personal information, during transmission and once we receive it, from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Our servers are protected by firewall systems and complete backups are performed regularly. Secure Socket Layer (SSL) technology is used for all transmitted data and we use encryption for data at rest. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that such measures will always be sufficient or effective.

Other Collection, Use, and Disclosure of Information
This Privacy Policy applies only to online collection of information through the Site. We may also collect information offline or through the use of our products and services other than the Site. If you purchase products and/or license software from us, all information generated from the use of such products or software is subject to the terms set forth in the applicable purchase and/or license agreement(s). For example, information generated by the use of EyeDetect® is subject to the terms set forth in your EyeDetect® Agreement. We will try to treat offline and other collection, uses, and disclosures consistently with our relevant online practices.

Geographic Restrictions and Data Transfers
Converus is based in and operates this Site out of the United States. When we obtain personal information about you, we may process the information outside of the country in which you are located, including in the United States. The countries in which we process your information may not have the same data protection laws as the country in which you are located. We will protect your information as described in this Privacy Policy.

Additional EU-U.S. Privacy Shield Framework Information

i. Converus complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, Iceland, Liechtenstein, Norway, or Switzerland to the United States.  Converus has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/ or https://www.privacyshield.gov/list.
ii.  The types of personal data collected by Converus are set forth in the relevant section above.
iii.  Converus is committed, and subject, to the Privacy Shield Principles for all personal data received from the EU and/or Switzerland in reliance on the Privacy Shield.
iv.  The purposes for which Converus collects and uses personal information are set forth in the relevant section above.
v. In compliance with the Privacy Shield Principles, Converus commits to resolve complaints about our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Converus at:

Telephone: +1 801-331-8840
Email: [email protected]:
Mail: Converus, Inc.
Attn: Privacy Matters
610 S. 850 E., Ste #4
Lehi, Utah 84043

vi.  The type or identity of third parties to which Converus may disclose personal information, and the purposes for which it does so are set forth in the relevant section above.
vii.  Your rights as an individual to access your personal data are set forth in the relevant section above.
viii.  Your choices and the means the offered by Converus for you to limit the use and disclosure of your personal data are set forth in the relevant section above.
ix. Converus has further committed to refer unresolved Privacy Shield complaints to JAMS Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint.  The services of JAMS Privacy Shield Program are provided at no cost to you.
x. The Federal Trade Commission has jurisdiction over Converus’ compliance with the Privacy Shield.
xi. Under certain conditions, you may invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Additional information can be found at: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
xii. Converus remains responsible for the processing of personal information received under the Privacy Shield and subsequently transferred to a third party acting as an agent on our behalf. In the event that such a third-party agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, Converus shall not be liable for any damage where it is not responsible for an event giving rise to such damage.

Changes to Our Privacy Policy
Converus reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will indicate on the Site that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last revised is at the top of this page. You are responsible for periodically reviewing the Site and this Privacy Policy to check for any updates or changes.

Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you may call us at +1 801-331-8840, email us at [email protected], or write to us at:

Converus, Inc.
Attn: Privacy Matters
610 S. 850 E., Ste #4
Lehi, Utah 84043